Does Freely offer accessibility features?

Yes! We support a range of services that make watching TV more accessible. Read on for all the info.

Accessibility services

Subtitling

Most shows are subtitled to help people who are hard of hearing. The service is always growing too.

To find subtitled shows:

  • Press the Subtitles button (this may also be SUB or SUBTITLES) on your remote.
  • Or, press the Menu button then follow the on-screen options until you reach language and subtitles.
  • Subtitles can also be toggled on and off via the MiniGuide. To access the MiniGuide when watching TV, press OK on your remote or any of the arrow keys. Look out for the S symbol to toggle on subtitles.
  • When using player apps, turn on the subtitles option within the player itself.

Audio description

Some shows (from soaps and dramas to children’s TV and films) are audio described for people with sight problems.

  • To find shows with audio descriptions, either press the Audio Description button (this may be shown as AD) on your MiniGuide, or via the Menu, then follow the on-screen options until you reach those for language and subtitles.
  • Audio description can also be toggled on and off via the MiniGuide. To get to the MiniGuide at any time when watching TV, press OK on your remote or any of the arrow keys. Look out for the AD symbol to toggle on Audio Description.

Signing

Some shows may also have sign language interpretation. These are special versions of the show, so the signer can’t be turned on or off.

These are made available by the channels. For more details, check out the relevant channel’s website.

How do I know which shows have these features?

Look for these icons in your TV Guide:

  • S - subtitled
  • AD - audio described
  • SL - sign language

Specialist equipment

Many TVs also have extra features to make shows more accessible. These include:

Talking devices

Known as voice guidance or text-to-speech support, these devices help visually impaired users as they navigate TV services with the remote.

Induction loop

Induction hearing loop systems either cut or completely wipe out background noise for clearer sound. You can use hearing loops with most digital TVs and boxes. If you're watching with someone else, a loop system lets you set the volume to a level that's comfortable for both of you. Simply tweak the volume on your hearing aid or loop listener.

More info and advice

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