Last updated: 4 April 2024
Everyone TV Limited, and Everyone TV Platforms Limited ("Freely", "we", "us", and "ours") makes use of cookies and similar tracking technologies when you use certain digital properties, or services that we provide. In particular, please note the following:
Activities carried out by us.
We collect and use personal information about you when you use the following Freely services:
- the Freely website, available at www.freely.co.uk ("Website")
- our Freely advice line; and
- our Facebook, X (Twitter) and consumer help channels, which you may use to find out more about or troubleshoot/report an issue with our Website or services
- (collectively, the "Services")
This Cookie Statement describes what cookies and tracking technologies we use and why. For information about how we process personal information, please refer to our Privacy Notice.
Contents
- What are cookies?
- What cookies do we use?
- How can I control cookies?
- How often will you update this Cookie Statement?
- Where can I get further information?
What are cookies?
Cookies are small data files that are placed on your device when you use applications or visit websites in order to remember information about your device. Cookies are widely used by website and application owners in order to make their digital properties work, or to work more efficiently, as well as to provide reporting information and serve more personalised content and advertising.
For the purposes of this statement, we use the terms "Cookie" and "Cookies" to describe cookies and other similar tracking technologies used to collect or store information on your device.
Examples of other tracking technologies include SDKs or pixels. Pixels, for example, are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Services. This allows us, for example, to monitor the traffic patterns of users from one page or area within our Services to another, to understand whether you have come to our Services from an online advertisement displayed on a third-party website or application, to improve Service performance, and to measure the success of e-mail marketing campaigns. SDKs are coding provided by our partners that may be installed in our apps. SDKs help us understand how you use our apps and to collect certain information about your device and network you use to access it.
Cookies that we set are called "first party cookies". Cookies that are set by third parties are called "third party cookies". Third party Cookies enable third party features or functionality to be provided on or through our Services (e.g. like advertising, interactive content and analytics). The parties that set these third party Cookies can recognise your devices when it visits our Services and also when it visits certain other websites or applications.
In addition, Cookies that expire at the end of a browser session (normally when you close your browser) are called "session cookies". Cookies that are stored for longer are called "persistent" cookies.
What cookies do we use?
The Cookies in use on our Services and why we use them can be categorised as follows:
- Essential Cookies: these Cookies are strictly necessary to provide you with our Services and to use some of their features, such as access to secure areas. These Cookies are also used to keep track of your use of our Services and to identify your user session.
- Functionality: these Cookies are used to enhance the functionality of our Services but are non-essential to their use. They allow us to remember certain choices you have made and to customise the content on our Services for you. However, without these Cookies, certain functionality (like videos) may become unavailable.
- Performance / Analytics: These cookies allow us to recognise and count the number of visitors to our Website, and to see how visitors move around our Website when they are using it. We use third party tools and services to help us with our analysis. For example, we use Google Analytics to collect information about how you use the Website. This information is reported on an aggregated basis and includes information about the pages of the Website you visit, what you click on whilst you’re visiting and how long you spend on each page. We use information from Google Analytics to improve the way our Website works and to learn which content is of interest to our customers. To learn more or opt out of Google Analytics specifically, click here. We will only use performance cookies if you have agreed and you can switch them off at any time.
- Advertising Cookies: These Cookies are used to make advertising more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.
- Targeting Cookies: These cookies record your visit to our Website, the pages you visit and the links you follow. We may use targeting cookies to build a profile of your engagement with our Website, webstore and any marketing communications you may receive from us. We may use this information to make our website, advertising and/or marketing communications (where permitted) more relevant to your interests, including emailing you if you begin but don’t complete a purchase journey on our webstore. For more information about how we process your personal data to send you marketing communications, please see our Privacy Notice. We also use ad-retargeting cookies including Facebook, X (Twitter) and SearchAds360 (Google and Bing Ads), to display relevant ads when you visit a third party website, which are tailored to you based on your prior use of our Website. Our Website also includes cookies set by social media providers where we embed links and content from their platforms on our Website, including X (Twitter) and YouTube. When you click on a link to embedded content this will launch cookies placed by the third party social media provider, allowing them to gather information about your visit to their site. We will only use targeting cookies if you have agreed and you can switch them off at any time.
- Personalisation Cookies: These Cookies are used to personalise the user experience, so we can provide targeted or recommended content to you. If you choose not to consent to these Cookies, we will not be able to provide you with personalised content that we think may be of interest to you.
Specifically, we use the following Cookies on our Services:
Website - www.freely.co.uk
| Type of Cookie | Who serves them | Type |
|---|---|---|
| Essential Cookies | Cloudflare - this Cookie is necessary for security purposes. See Cloudflare’s Privacy Policy for how it processes personal information. | Persistent |
| JSP - this Cookie is a general-purpose platform Cookie which is used to maintain the user’s state across page requests. See JSP's privacy policy for how it processes personal information. | Persistent | |
| Postcode checker - this Cookie is placed if you use our website to check your postcode and house name to find the channels that are available to you and to check the status of Freeview where you live. We need to use this Cookie to provide you with your search results. | Session | |
| Hotjar - this Cookie ensures that website behaviour is attributed to the same user and endures 11 months. See Hotjar’s Privacy Policy for how it processes personal information. | Persistent | |
| Performance / Analytics Cookies | Google Analytics Cookies - See Google’s Privacy Policy for how it processes personal information. | |
| - this Cookie helps to limit the amount of data recorded by Google and endures for 1 minute. | Persistent | |
| - this Cookie helps us understand user interaction with the website. | Persistent | |
| - this Cookie is used to analyse a user’s session and provide information for our analytics report. | Persistent | |
| - this Cookie stores information on how a user uses the website and helps create an analytics report on the website functionality. | Persistent | |
| Advertising Cookies | Amazon Ad-System - this Cookie helps provide targeted advertising content. See Amazon’s Privacy Policy for how it processes personal information. | Persistent |
| Facebook Cookies - See Facebook’s Privacy Policy for how it processes personal information. | Persistent | |
| - this Cookie is set by Facebook to deliver adverts on Facebook after a visit to this site. | Persistent | |
| - this Cookie is set by Facebook to show relevant advertisements users and measure user interaction. | Persistent | |
| Google Doubleclick - this Cookie helps us understand how a user uses the website and present adverts which are relevant for you. See Google’s Privacy Policy for how it processes personal information. | Persistent | |
| Microsoft UET - this cookie is used for collecting anonymised data and enabling Microsoft advertising features. See Microsoft's Privacy Policy for how it processes personal information. | Persistent | |
| NMPi Digital - this Cookie measures generic user behaviour on the website to better understand targeted advertising preferences. See NMPi Digital’s Privacy Policy for how it processes personal information. | Persistent | |
| Piwik PRO - this Cookie stores information on what advertising a user may have seen before. See Piwik PRO’s Privacy Policy for how it processes personal information. | Persistent | |
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Quantcast - this Cookie is used for collecting anonymised data to provide appropriate adverts. See Quantcast’s Privacy Policy for how it processes personal information. | Persistent |
| Quantserve - this Cookie tells us how users interact with the website. See Quantcast’s Privacy Policy for how it processes personal information. | Persistent | |
| X - this Cookie is used to integrate X’ sharing function and store information on website usage. See Twitter’s Privacy Policy for how it processes personal information. | Persistent | |
| Personalisation Cookies | Acquia Cookies – See Acquia's Privacy Policy for how it processes personal information. | |
| - these Cookies are set by Acquia for personalisation purposes to display targeted or recommended content to users. | Persistent | |
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- this Cookie is set by Acquia as a testing cookie to ensure the browser accepts Cookies | Session |
How can I control Cookies?
You have the right to control non-essential Cookies. You can exercise your Cookie preferences via the cookie banners and privacy settings made available on our Services. You can also update your preferences:
- on our Website by revisiting your "cookie settings", using the link provided in the footer of our Website;
- You can also adjust your web browser controls to accept or refuse Cookies on your device.
If you choose to reject Cookies, you may still use our Services though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse Cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.
In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit www.aboutads.info/choices or www.youronlinechoices.com.
How often will you update this Cookie Statement?
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the Cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of Cookies and related technologies.
The date at the top of this Cookie Statement indicates when it was last updated.
Where can I get further information?
If you have any questions about our use of Cookies or other technologies, please email us at [email protected].