Error code ETV6900

Something’s gone wrong…

Error code ETV6900 means that there is an issue with your internet connecting to your device.

Please check your internet is working and try reconnecting your device. If this does not work you may have to reset your router and then reconnect the device.

For help reconnecting your device please visit our FAQ on How to Connect your device to the internet.

If the above does not resolve the issue you can check our updates and alerts for info on any known issues. If you spot your problem, follow the steps to solve it.