FAQs
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How to fix buffering, pixelation and slow start-up
Are you having technical issues? There could be a number of...
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I have an error code on my screen – what now?
Do you have an error code on screen? Find out what to do and how...
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I am having issues logging into a channel app
Struggling to login to a player app like BBC iPlayer, ITVX...
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Problems watching a channel or live TV
Having problems watching a certain channel or live TV? We've got...
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I’m having problems updating my Freely TV app software
Keep your TV software updated to enjoy all the latest Freely...
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I’m missing some or all my TV channels
Are you missing some TV channels? Find out how to get your...
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My Freely TV app has frozen
Has your Freely app frozen on your TV? Find out how to fix it and...
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I’m having problems with sound
Are you having sound or audio problems? Learn how to resolve any...
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Problems recording live TV
To record shows, your TV will need to be able to record. Check...
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I’ve lost my data after a factory reset
In some cases, when all troubleshooting fails to fix an issue...
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Problems watching on demand TV
You can stream all your favourite on demand TV all in one place...
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I can’t download a new player app
When a new player app launches on Freely it should appear...
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Why is a channel player app not working?
Need help with a streaming player app? Use the steps in our...
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Who to contact for support
Need some help? Find out how to contact us for support with...
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Rescan your device
Freely should update automatically as new updates come out...