FAQs
-
Why can’t I stream all channels over the internet?
Right now you can stream live 95% of the UK's favourite shows...
-
Why can’t I restart some programmes?
Love the idea of restarting a programme? So do we! Find out what...
-
Why can’t I pause some programmes?
Need some help with the pause live TV feature? We've got you...
-
Can I continue watching on another device?
At the moment you can't switch between devices and carry on...
-
How do I save and favourite shows on Freely?
Need some help with saving shows or setting up favourites on...
-
Can I set up parental control or PIN protection?
Want hide content or set up parental controls/PIN protection on...
-
Watching in 4K/UHD
What is 4K/UHD, and how can you watch it? You can currently watch...
-
How do I reset my password on a player app?
Forgotten your password for one of the player apps (like BBC...
-
What is audio description?
Learn more about audio description on Freely.
-
How to update my software?
Keep your TV software updated to enjoy all the latest Freely...
-
How can I turn on subtitles?
Most programmes are subtitled to help people who are hard of...
-
How to use the TV Guide
Learn how to use the Freely TV Guide. Find all your favourite...
-
Can I set TV reminders?
At the moment you can't set reminders for live TV on Freely. We...
-
How do I use the Accessible TV Guide?
From subtitles and audio description, to talking devices and...
-
Does Freely offer accessibility features?
Enjoy your favourite shows even more easily! Discover Freely's...